Improving Technology Every Day

Top Reasons To Consider Incorporating A Conversational AI Platform Into Your Company's Website

8 August 2018 by Brandon Stewart

Technology is continually advancing, and many advancements have been made that can help a company grow and succeed. An online presence has become essential for all types of businesses, and a company's website is a prime vehicle for reaching and engaging with customers. Due to this fact, conversational AI has become increasingly popular and a growing number of companies are implementing conversational AI platforms of their websites. There are a number of reasons to consider adding a conversational AI platform to your company's website, such as:

Save Money

While there is an initial investment required upfront to implement a conversational AI platform on your company's website, it can actually save you a substantial amount of money in the long run. When you have conversational AI incorporated on the company website, customers can easily be assisted with common questions and issues. This means that your company can drastically cut costs by not having to employ as many full-time customer service representatives. Over time, you will likely notice a huge cost savings due to having a conversational AI platform available for customers.

Around the Clock Customer Support

One of the best things about having conversational AI available on your company's website is the fact that it provides customer support around the clock, every day of the year. It doesn't matter if it is the middle of the night or a holiday-- if a customer needs help with placing an order, you can count on your conversational AI platform to provide assistance. Consumers typically want customer support on the spot, so having a conversational AI platform can lead to more sales, especially outside of regular business hours where live customer support representatives may not be available.

Improved Customer Service

Conversational AI platforms are becoming very sophisticated and can handle a wide variety of questions or issues. However, there are some things that conversational AI can't do. In these types of situations, a customer will need to call your company for assistance. When customers call for customer support, they don't want to spend an extended amount of time on hold.

If you have conversational AI incorporated into your website, the majority of customers can use the chat function to ask questions or get assistance. This means that live customer support representatives will be able to provide better service and shorter hold times for the customers who have more complex issues that need to be resolved

Share  

Search